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 ICME is experienced in both legacy and state-of-the art network environments. We design, support, monitor and secure networks from small to very large scales of
hundreds of thousands of IP elements.
In partnership with ACS, a world-class data centre and applications provider, and other leading suppliers, ICME supports mission critical applications running in both data centres and on desktops. We deliver this support on a 24/7 basis, meeting client requirements for minimum downtime and disruption.
Our industrial certifications include:
 Cisco: CCNP, CCNA, CCDA, Cisco Security specialist |
| Microsoft: MCSE NT/2000, MCP+1 |
Krone Systems: Master cesigner structured cabling-
certification | |
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Active Devices | Our engineers can troubleshoot and maintain all types of routing and switching configurations from international providers such as Nortel, Cisco, 3com, Lucent (Avaya) and others
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Network Security | Our engineers are qualified to work on firewalls, intrusion detection systems, access control servers and can cover all operating system issues. Our solutions in this area include:
Centralizing user authentication, authorization and accounting modules from a web-based interface using
Cisco Secure access control server; distributing these controls to multiple access gateways. |
Managing and administering user access on Cisco IOS routers, VPNs, firewalls, dial and broadband DSL and
others |
| Providing support, training and maintenance on Cisco Secure Access Servers. |
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Advanced Services | These include support and maintenance of Voice over IP, IP telephony, VPN, DSL, Wireless LANs and a range of Cisco solutions.
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Network Management | Our engineers manage networks built on various technologies. We use HP Open View Network Node Manager 6.2 as a core product. We manage and configure Cisco equipment using Cisco Works 2000 LAN Management Solution. We manage Microsoft Windows NT and Windows 2000 systems using Patrol Enterprise Management solutions.
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Structured Cabling | ICME’s engineers and technicians design and implement data/voice interchangeable structured cabling solutions. Their experience includes Nortel PABX and ADSL connectivity.
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Maintanance and Support | We use Cisco Systems maintenance contracts for hardware replacement and repair. These contracts commit ICME to a four-hour client request response time, 24/7, 365 days per year. Our maintenance and support services also include Cisco Systems software upgrade agreements so that clients have ready access to the latest versions of suitable Cisco software. Our teams have full access to the Cisco Technical Assistance Centre.
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Helpdesk | We build helpdesk solutions using Maximo and Remedy Helpdesk software. These provide network users with a first point of contact in the event of system failures or faults. The helpdesk provides professional, multi-tiered care levels through knowledge of desktop and network systems. Customers’ problems are solved quickly with minimal interruptions and downtimes. |
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